Terms of Service

Welcome to Westcore Trust. These Terms of Services ("Terms") govern your access to and use of our banking products and services, including our website, mobile applications, and any other services we provide (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms. Please read them carefully.

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1. Acceptance of Terms

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other applicable agreements or policies. If you do not agree to these Terms, you should not use our Services.

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2. Eligibility

To use our Services, you must meet the following eligibility criteria:

• Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction to open an account or use our Services. If you are under 18, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
• Legal Capacity: You must have the legal capacity to enter into a binding contract with Westcore Trust.
• Compliance with Laws: You must comply with all applicable laws and regulations when using our Services.

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3. Account Registration and Responsibilities

To access certain features of our Services, you may need to register for an account. When you create an account with us, you agree to the following:

3.1 Accurate Information

You must provide accurate, current, and complete information during the registration process and update such information to keep it accurate and complete. You are responsible for the accuracy of the information you provide.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account credentials with anyone else and to notify us immediately of any unauthorized access to your account.

3.3 Account Use

You agree to use your account only for lawful purposes and in accordance with these Terms. You are responsible for all activities that occur under your account.

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4. Services Provided

Westcore Trust offers a wide range of banking products and services, including but not limited to:

• Personal and Business Accounts: Checking, savings, and other deposit accounts.
• Loan Products: Personal loans, mortgages, business loans, and lines of credit.
• Investment Services: Wealth management, retirement accounts, and investment advisory services.
• Digital Banking: Online and mobile banking platforms, including bill pay, fund transfers, and account management.

The specific terms and conditions applicable to each product or service are provided when you sign up for that product or service and are incorporated into these Terms by reference.

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5. Fees and Charges

You agree to pay all fees and charges associated with the Services as described in our fee schedule. Fees may include, but are not limited to:

• Account Maintenance Fees: Fees for maintaining certain types of accounts.
• Transaction Fees: Fees for specific transactions, such as wire transfers or ATM withdrawals.
• Late Fees: Fees for late payments on loans or credit products.
• Overdraft Fees: Fees for overdrawing your account.

We may change our fees and charges from time to time, and we will notify you of any changes as required by law. Your continued use of the Services after the effective date of any fee changes constitutes your acceptance of the new fees.

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6. Privacy and Data Security

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you agree to the collection and use of your information as outlined in our Privacy Policy.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, you acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

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7. Electronic Communications

By using our Services, you consent to receive electronic communications from us, including emails, text messages, and notifications. These communications may include updates about your account, regulatory disclosures, and promotional materials.

7.1 Consent to Electronic Signatures

You agree that any agreements, notices, disclosures, or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

7.2 Withdrawal of Consent

You may withdraw your consent to receive electronic communications at any time by contacting us. However, withdrawing your consent may limit your ability to use certain Services.

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8. Use of Digital Banking Services

If you access our Services through our website or mobile app, you agree to the following additional terms:

8.1 Digital Banking Security

You are responsible for ensuring that your digital devices (e.g., computer, smartphone, tablet) are secure and that your access credentials are protected. This includes keeping your software up to date, using strong passwords, and avoiding the use of public Wi-Fi for accessing your accounts.

8.2 Restrictions on Use

You agree not to use our digital banking services for any unlawful or prohibited activities, including but not limited to:

• Attempting to gain unauthorized access to our systems or networks.
• Using the Services in any manner that could damage, disable, or impair the Services.
• Transmitting any viruses, malware, or other harmful software.

8.3 Transaction Limits

We may impose limits on the amount of money you can transfer or withdraw using our digital banking services. These limits are designed to protect your account and prevent fraud.

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9. Fraud Prevention and Monitoring

We take fraud prevention seriously and implement various measures to monitor and protect your accounts from unauthorized transactions. By using our Services, you agree to the following:

9.1 Monitoring of Transactions

We may monitor your account activity for unusual or suspicious transactions. If we detect potentially fraudulent activity, we may take action, including placing holds on your account or blocking transactions.

9.2 Reporting Fraud

If you believe that your account has been compromised or that an unauthorized transaction has occurred, you must notify us immediately. We will work with you to investigate the issue and take appropriate steps to protect your account.

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10. Termination and Suspension of Services

We reserve the right to terminate or suspend your access to the Services at our discretion, with or without notice, for any reason, including but not limited to:

• Violation of these Terms.
• Suspected fraudulent activity.
• Non-payment of fees or charges.
• Compliance with legal or regulatory requirements.

Upon termination or suspension, your right to use the Services will immediately cease. If your account is terminated, any remaining balance will be returned to you in accordance with our standard procedures and applicable law.

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11. Intellectual Property

The content, design, and technology underlying our Services, including but not limited to text, graphics, logos, icons, software, and images, are the property of Westcore Trust or its licensors and are protected by intellectual property laws.

11.1 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal or business purposes as provided in these Terms. This license does not allow you to:

• Modify, reproduce, or distribute any content from our Services.
• Use our Services for commercial purposes without our express written consent.
• Reverse-engineer or decompile any software associated with our Services.

11.2 Trademarks

The Westcore Trust name, logo, and all related product and service names, design marks, and slogans are trademarks of Westcore Trust. You are not authorized to use these trademarks without our prior written consent.

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12. Limitation of Liability

To the fullest extent permitted by law, Westcore Trust, its affiliates, directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to:

• Loss of profits, revenue, or data.
• Business interruption.
• Unauthorized access to or alteration of your data.

This limitation of liability applies regardless of the legal theory on which the claim is based, including breach of contract, negligence, or any other cause of action.

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13. Indemnification

You agree to indemnify, defend, and hold harmless Westcore Trust, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

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14. Governing Law and Dispute Resolution

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the state in which Westcore Trust is headquartered, without regard to its conflict of law principles.

14.1 Arbitration

Any disputes arising out of or related to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in the state and county where Westcore Trust is headquartered, and the arbitrator’s decision shall be final and binding.

14.2 Waiver of Class Actions

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration related to the Services or these Terms.

14.3 Jurisdiction

If any dispute is not subject to arbitration

, it shall be resolved exclusively in the state or federal courts located in the state and county where Westcore Trust is headquartered. You consent to the personal jurisdiction of these courts.

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15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of these Terms and notify you through appropriate means, such as email or an in-app notification. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the new Terms.

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16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Westcore Trust regarding your use of the Services and supersede any prior agreements or understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction.

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17. How to Contact Us

If you have any questions or concerns about these Terms or your use of the Services, please contact us at:

• By Mail:
  Westcore Trust
  Attn: Privacy Office
  Calle 50, obarrio Ciudad de Panama
  Panama City

• By Phone:
  +507 6079-4821

• By Email:
  support@westcoretrust.com

We are here to help and will do our best to address your concerns promptly.

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Conclusion

These Terms of Services are designed to protect both you and Westcore Trust. By using our Services, you agree to comply with these Terms and to act in accordance with all applicable laws and regulations. We are committed to providing you with secure, reliable, and high-quality banking services, and we thank you for choosing Westcore Trust as your financial partner.