Privacy Policy

Introduction

At Westcore Trust, your privacy and the security of your personal information are of utmost importance to us. We are committed to protecting the confidentiality of your data and ensuring that your information is handled with the highest standards of security and integrity. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you engage with us, whether through our branches, online banking platforms, mobile applications, or any other means.

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1. Information We Collect

We collect various types of information from and about you, depending on how you interact with our services. This information is collected to provide you with the best possible banking experience and to comply with legal and regulatory requirements.

1.1 Personal Information

Personal information refers to data that can be used to identify you directly or indirectly. This includes:

• Identification Details: Name, date of birth, social security number, government-issued ID (e.g., driver’s license, passport).
• Contact Information: Home and work addresses, phone numbers, email addresses.
• Financial Information: Bank account details, transaction history, credit history, income details, investment preferences.
• Employment Information: Job title, employer name, employment status, salary information.

1.2 Non-Personal Information

We also collect non-personal information, which cannot be used to identify you individually. This includes:

• Device Information: IP address, browser type, operating system, mobile device ID.
• Usage Data: Information about how you interact with our website, mobile app, or other services, including pages viewed, links clicked, and time spent on our platforms.
• Location Data: Geolocation information from your device, which helps us offer location-based services.

1.3 Sensitive Information

In some cases, we may collect sensitive information, such as biometric data (e.g., fingerprints, facial recognition) for authentication purposes. This information is collected with your explicit consent and is handled with additional security measures.

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2. How We Collect Information

We collect information from you in several ways, including:

• Direct Interactions: When you open an account, apply for a loan, use our online banking services, or contact customer service.
• Automated Technologies: As you interact with our website, mobile app, or ATMs, we may collect information through cookies, web beacons, and other tracking technologies.
• Third-Party Sources: We may receive information about you from third parties, such as credit reporting agencies, public records, or other financial institutions.

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3. How We Use Your Information

We use your information to provide, enhance, and personalize our services, as well as to comply with legal and regulatory obligations. Specifically, your information is used for the following purposes:

3.1 Providing Banking Services

• To process your transactions, manage your accounts, and provide you with the products and services you request.
• To verify your identity when you open an account, apply for a loan, or access our services.
• To process payments, transfers, and deposits.

3.2 Enhancing Customer Experience

• To personalize your banking experience by offering products and services that match your preferences and needs.
• To communicate with you about your account, transactions, and any updates or changes to our services.
• To provide you with customer support and respond to your inquiries or complaints.

3.3 Marketing and Promotions

• To inform you about products, services, promotions, and offers that may be of interest to you. You can opt out of receiving marketing communications at any time.
• To conduct surveys and gather feedback to improve our products and services.

3.4 Security and Fraud Prevention

• To protect your accounts and transactions from unauthorized access, fraud, and other security threats.
• To monitor and detect suspicious activities on your accounts and take appropriate actions to prevent fraud.

3.5 Legal and Regulatory Compliance

• To comply with applicable laws, regulations, and legal processes, including reporting to government agencies and fulfilling our obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations.
• To respond to court orders, subpoenas, and other legal requests.

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4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

4.1 Service Providers

We may share your information with third-party service providers who assist us in providing our services. These providers are contractually obligated to protect your information and use it only for the purposes specified by Westcore Trust. Examples include:

• Payment processors
• Credit reporting agencies
• IT and cloud service providers
• Marketing and research firms

4.2 Business Partners

We may share your information with our business partners to offer you additional products or services that complement your banking experience. These partners are also required to protect your information and use it in accordance with our privacy policies.

4.3 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory authorities, or other government agencies when required by law or when necessary to protect our legal rights and interests. This includes:

• Responding to legal requests such as subpoenas, court orders, or legal processes.
• Reporting suspicious activities to relevant authorities as part of our anti-money laundering (AML) obligations.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring company. In such cases, we will ensure that your information is treated in accordance with this Privacy Policy.

4.5 With Your Consent

In some cases, we may share your information with third parties when you have given us explicit consent to do so. For example, if you agree to share your data with a financial advisor or another financial institution.

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5. Your Privacy Choices and Rights

We respect your privacy and provide you with choices regarding the collection, use, and sharing of your information. You have the following rights:

5.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if any of your information is inaccurate or incomplete.

5.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another financial institution or service provider.

5.3 Opt-Out of Marketing Communications

You can choose to opt out of receiving marketing communications from us at any time. Simply follow the unsubscribe instructions provided in our emails or contact us directly.

5.4 Deletion of Information

You may request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may retain certain information as required by law or for legitimate business purposes.

5.5 Restriction of Processing

You have the right to request that we limit the processing of your personal information in specific situations, such as when you contest the accuracy of your data or object to our processing activities.

5.6 Objection to Processing

You may object to the processing of your personal information based on legitimate interests or for direct marketing purposes. We will honor your request unless there are compelling legitimate grounds for the processing.

5.7 Withdrawal of Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing conducted before your withdrawal.

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6. Security of Your Information

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

6.1 Encryption

We use advanced encryption technologies to protect your personal information during transmission and storage. This ensures that your data is secure when you access our services online or through our mobile app.

6.2 Access Controls

Access to your personal information is restricted to authorized personnel who need it to perform their job duties. We employ strict access controls and regularly review and update our security protocols.

6.3 Monitoring and Audits

We continuously monitor our systems for security threats and conduct regular audits to ensure that our security practices are effective and up to date.

6.4 Secure Authentication

We offer secure authentication methods, such as multi-factor authentication (MFA) and biometric verification, to protect your accounts from unauthorized access.

6.5 Data Breach Response

In the event of a data breach, we have a comprehensive incident response plan in place to quickly identify, contain, and mitigate the impact of the breach. We will notify you and relevant authorities as required by law.

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7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and mobile app. These technologies help us understand how you interact with our services and enable us to personalize your experience.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of our website and cannot be disabled. They enable you to navigate our site, use secure areas, and access important features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us improve the performance and usability of our site.
• Functionality Cookies: These cookies allow us to remember your preferences and provide personalized features, such as remembering your login details or language settings.

• Advertising Cookies: These cookies are used

  to deliver advertisements that are relevant to your interests. They track your browsing behavior across different websites to show you targeted ads.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of our website.

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8. International Data Transfers

As a global financial institution, Westcore Trust may transfer your personal information to countries outside of your home country, including to our affiliates, service providers, and regulatory authorities. We take steps to ensure that your information is protected during international transfers, including:

8.1 Adequacy Decisions

We only transfer your information to countries that have been deemed by relevant regulatory authorities to provide an adequate level of data protection.

8.2 Standard Contractual Clauses

For transfers to countries without an adequacy decision, we use standard contractual clauses approved by regulatory authorities to ensure that your personal information is protected.

8.3 Consent

In certain cases, we may transfer your information with your explicit consent. You will be informed of the risks involved in such transfers and can choose whether to proceed.

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9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information as soon as possible. If you believe that we may have collected information from a child under 13, please contact us immediately.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy and notify you through appropriate means, such as email or an in-app notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through one of the following methods:

• By Mail:
  Westcore Trust
  Attn: Privacy Office
  Calle 50, obarrio Ciudad de Panama
  Panama City

• By Phone:
  +507 6079-4821

• By Email:
  support@westcoretrust.com

• Online:
  Visit our Contact Us page to submit an inquiry or request.

We are committed to addressing your concerns and resolving any issues related to your privacy.

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12. Your Rights Under the Law

Depending on your jurisdiction, you may have additional rights under applicable privacy laws. For example, if you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA). If you are a resident of the European Union, you have rights under the General Data Protection Regulation (GDPR). These rights may include the right to request access to your information, the right to request deletion of your information, and the right to opt out of the sale of your information.

Please contact us if you wish to exercise any of these rights, and we will respond in accordance with applicable law.

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Conclusion

Your privacy is important to us, and we are dedicated to protecting your personal information with the highest standards of security and confidentiality. Thank you for trusting Westcore Trust with your financial needs. We value your trust and are committed to maintaining your privacy as you navigate your financial journey with us.